TERMS & CONDITIONS
1. Service Scope
• We provide washing, drying, steam ironing, dry cleaning, and related laundry services.
• Services may vary by location and availability. Not all services are offered at all outlets.
2. Garment Responsibility
• Customers must check pockets before handing over clothes.
• We are not responsible for damage to garments caused by:
• Items left in pockets (coins, pens, paper, etc.)
• Pre-existing tears, weak fabric, color bleeding, shrinkage, or embellishments
• Clothes without proper care labels are washed at customer’s risk.
3. Color Bleeding & Fabric Damage
• Despite best practices, color bleeding and fabric wear can occur due to the nature of certain fabrics.
• We do not guarantee color fastness, fabric life, or stain removal results.
4. Stain Removal
• Stain removal is done on a best-effort basis only.
• Old, set, oil-based, dye-based, or chemical stains may not be fully removed.
• No refunds or rewash claims for stains that do not come off.
5. Weight & Count Policy
• Washing is charged by weight (kg).
• Ironing is charged by piece, unless part of a membership or package.
• The company’s weighing scale and count will be considered final.
6. Delivery Timelines
• Delivery timelines are estimated, not guaranteed.
• Delays due to power cuts, water issues, machine breakdowns, logistics, or force majeure will not attract compensation.
7. Claims, Loss & Compensation
• Any complaint regarding loss or damage must be reported within 24 hours of delivery.
• Claims will be considered only if the loss or damage is proven to be caused due to the negligence of 99 Mins Wash & Dry.
• No claims will be accepted for damage caused by fabric quality, color bleeding, shrinkage, embellishments, or pre-existing conditions.
• If negligence is established, compensation will be limited to a maximum of 5 times the service charge of the affected garment, not its market or purchase value.
• The company’s assessment of negligence and compensation shall be final and binding.
8. Unclaimed Clothes
• Clothes not collected within 30 days of intimation may be donated or disposed of.
• We are not responsible for items left unclaimed beyond this period.
9. Memberships & Packages
• Memberships and prepaid packages are non-refundable and non-transferable.
• Validity periods must be adhered to. Unused services after expiry are forfeited.
10. Hygiene & Safety
• We follow standard hygiene protocols; however, we do not guarantee allergen-free or chemical-free processing.
• Customers with allergies or sensitivities must inform us in advance.
11. Pricing & Payment
• Prices are subject to change without prior notice.
• Full payment must be made before delivery unless otherwise agreed.
• Any promotional offers are time-bound and cannot be combined.
12. Refusal of Service
• We reserve the right to refuse service for heavily contaminated, hazardous, or bio-waste-soiled garments.
13. Legal Jurisdiction
• All disputes are subject to Chennai jurisdiction only.
Express Laundry – 99 Mins Wash (Special Conditions)
• The 99 Mins Wash – Express Laundry service covers laundry processing only.
• Pickup and delivery are not included in the express service unless explicitly mentioned or charged separately.
• The 99-mins timeline applies only to the washing and drying process, not to order acceptance, pickup, delivery, or customer delays.
• Actual delivery time may vary based on:
• Existing order volume
• Machine availability
• Operational constraints
• Garments with heavy stains, pre-treatment requirements, or special washing needs may require additional processing time. Such garments may be excluded from the 99-minute express timeline.
• No compensation, refund, or discount will be provided for delays caused by workload, stain treatment, or operational limitations.
