PRIVACY POLICY
1. Information We Collect
We may collect the following information:
• Name
• Phone number
• Address (for pickup and delivery)
• Email ID (if provided)
• Order details, service history, and preferences
• Payment-related information (processed via third-party payment gateways; we do not store card details)
We collect only what is necessary to provide our services.
2. How We Use Your Information
Your information is used strictly for:
• Processing laundry orders
• Pickup and delivery coordination
• Customer support and issue resolution
• Service updates, order notifications, and invoices
• Promotional messages, offers, and loyalty benefits (you can opt out)
We do not collect data for unnecessary profiling or resale.
3. Data Sharing
• We do not sell or rent your personal data to third parties.
• Data may be shared only with:
• Delivery personnel (limited to name, phone number, and address)
• Technology partners essential for operating our website/app
• Legal or government authorities if required by law
No unnecessary access is given.
4. Data Security
• We take reasonable technical and operational measures to protect your data.
• However, no digital system is 100% secure. By using our services, you acknowledge this limitation.
This is honest and legally safer than claiming “complete security.”
5. Cookies & Website Tracking
• Our website may use cookies to improve user experience and basic analytics.
• Cookies do not collect sensitive personal information.
• You can disable cookies through your browser settings.
6. Data Retention
• We retain customer data only as long as required for service delivery, legal compliance, or internal records.
• Inactive customer data may be deleted periodically.
7. Customer Rights
You may:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal or operational requirements)
Requests can be made through our customer support channels.
8. Third-Party Links
Our website may contain links to third-party platforms. We are not responsible for the privacy practices of external websites or services.
9. Changes to This Policy
• This Privacy Policy may be updated without prior notice.
• Continued use of our services after updates implies acceptance of the revised policy.
10. Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes are subject to Chennai jurisdiction only.
Contact Information
For privacy-related concerns, you may contact us through our official customer support channels of 99 Mins Wash & Dry.
